Privacy Policy

Effective Date: February 24, 2026

Matrix Health and Wellness ("we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, date of birth, and emergency contact details.
• Health Information: Medical history, health conditions, fitness goals, dietary preferences, and wellness assessments provided by you in connection with our services.
• Payment Information: Billing address, credit/debit card details, and transaction records processed through our secure payment providers.
• Usage Data: IP address, browser type, pages visited, time spent on our website, and referring URLs.
• Communications: Records of emails, messages, and other correspondence with us.

2. How We Use Your Information

We use your information to:

• Provide, personalize, and improve our health and wellness services.
• Schedule appointments and manage your account.
• Process payments and send transaction confirmations.
• Communicate with you about services, promotions, and updates.
• Comply with legal and regulatory obligations.
• Ensure the safety and security of our clients and staff.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, scheduling, email delivery, and IT support, bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you.
• With Your Consent: When you have given explicit permission to share your information.

4. Protection of Health Information

We treat all health-related information with the highest level of care. Where applicable, we comply with relevant health information privacy laws and regulations. Health information you provide is used solely for delivering and improving your wellness services and is never shared for marketing purposes.

5. Data Security

We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on your consent.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain website functionality.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will promptly delete the information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us